Welcome House

1. Type a word or question in the search box.
2. Or pick a topic that sounds close to what you need.
3. Want more? Open Show Me How for the steps, Tell Me More for the longer story, or Troubleshooting if something is acting goofy.

Think of the Welcome House as the Club’s help desk, not another doorway you have to pass through.

The Club’s HELP! link can bring you back whenever you need us.

• Still stuck? Ask a grown-up to send the Welcome Desk a Help Request and tell us what happened.

1. Go back to the Front Gate.
2. Pick the choice that fits you: Guest, Free, Premium, or Returning Adventurer.
3. Once your Adventurer is ready, enter the Club or choose an available place to travel.

The Front Gate gets you moving. The Welcome House is here when you want answers, directions, or help.

• End up somewhere strange? Go back to the Front Gate and try once more. If it keeps happening, tell the Welcome Desk what you clicked.

1. Open Start My Free Adventure.
2. Have a grown-up fill in the Family Account details.
3. Finish any grown-up verification the page asks for.
4. Create an Adventurer, then head into the Club.

One Family Account keeps everybody connected while each Adventurer still gets their own Passport, Avatar, progress, rewards, Clover Coins, and stuff they have earned or unlocked.

• If the grown-up email is already being used, you may already have a Family Account. Try Grown-Up Sign-In instead.

1. Open Premium Membership Benefits and take a look around.
2. Compare Monthly, Annual, and any Founding Family offer that is available.
3. If Premium feels right for your family, choose a plan and let the grown-up finish registration and checkout.

Free is still meant to be fun. Premium simply adds more. If your family upgrades, your Passports, progress, earned rewards, Clover Coins, and things you already own stay with you.

• Paid for Premium but something still looks locked? Make sure the grown-up is in the right Family Account, refresh once, and ask the Welcome Desk for help if it still will not open.

1. Open Adventurer Sign-In.
2. Choose your Adventurer.
3. Enter that Adventurer’s Secret Adventure PIN.
4. You are in. Keep playing with that Adventurer’s Passport and progress.

Kid and grown-up access are kept separate on purpose. An Adventurer can be playing on one device while the grown-up uses the Family Account on another.

• Double-check that you picked the right Adventurer.
• Forgot the PIN? A grown-up can change it from the Family Account.
• Still no luck after checking the PIN? Ask a grown-up to contact the Welcome Desk.

1. Open the Family Command Center or the protected family action you need.
2. Complete the quick Grown-Up Check.
3. Do what you came to do.
4. Choose Return to [Adventurer] when you hand the device back. The grown-up controls are protected automatically.

There is no separate lock step to remember. Return to the Adventurer protects grown-up controls automatically. Sign Out Grown-Up ends only the adult sign-in while leaving the Adventurer session available; Sign Out Family Account ends the whole family session on that device.

• Make sure the grown-up is signing into the same Family Account as the Adventurer who is active.

1. Open Family Menu in the top-right Club header.
2. Use Family Command Center for Coins, Adventurers, Family Friends, and family settings.
3. Use Choose an Adventurer to start or switch who is playing.
4. Use Adventure Mail for family messages and Clover Coin requests.
5. Use Membership & Billing for Premium, renewals, and payment methods.
6. Return to the active Adventurer when you hand the device back. Grown-up controls are protected automatically.

My Grown-Up Adventure Passport and Fifi’s appear when the grown-up has a personal Adventure Passport.

Sign Out Grown-Up ends only the adult sign-in and keeps an active Adventurer session available. Sign Out Family Account signs everyone out on that device.

• Do not look for a Lock Grown-Up button. There is no manual lock step anymore. Returning to an Adventurer protects grown-up controls automatically.

1. Open Family Menu in the Club header.
2. Choose Family Command Center.
3. Find My Adventurers.
4. Add a new Adventurer or choose the one you want to manage.
5. Open that Adventurer’s Passport when you want to see their Avatar, progress, rewards, and collection.

The Family Account is for managing the family. A Passport belongs to one Adventurer and follows them around the Club.

• Seeing Adventurer controls instead of grown-up controls? Complete the Grown-Up Check first.

1. Sign in as the Adventurer you want to use.
2. Open My Adventure Passport.
3. Check your progress, rewards, collection, Avatar, and other Adventure stuff.

Every child Adventurer gets their own Passport and custom Avatar. Grown-ups can have their own Adventure Passport too, because grown-ups are allowed to have fun around here.

• Wrong Passport? Switch Adventurers and make sure the right Adventurer is active.

1. Earn Clover Coins by playing eligible games, challenges, adventures, and Club activities.
2. Check your Clover Coin balance in your Adventure Passport.
3. Spend eligible Coins at places such as Fifi’s or Scrag’s when you find something you want.

Clover Coins are what you earn and spend. The fun stuff you can get, like pets, sidekicks, clothes, accessories, and other digital items, are the collectibles.

• Earned Coins not showing up? Refresh your Passport once. If they are still missing, remember what you were playing and ask a grown-up to tell the Welcome Desk.

1. Open the Family Clover Bank.
2. Choose who gets the Coins.
3. Enter how many Coins you want to send.
4. Check the amount and tap Transfer.
5. The Bank and Adventurer balances should update right away.

The Family Bank is the family’s shared Coin stash. Grown-ups decide how to split those Coins between Adventurers. Premium monthly Coins land here first so the grown-up can divide them however the family wants.

• Make sure the Family Bank has enough Coins.
• Take one quick look at the Adventurer name before you tap Transfer.
• If the transfer shows in the history but the Adventurer’s balance did not change, refresh once. Still wrong? Tell the Welcome Desk.

1. Open the Family Clover Bank.
2. Choose View Clover Coin Packages.
3. Pick a package. A grown-up finishes the checkout.
4. When the Coins arrive in the Bank, the grown-up can send them to whichever Adventurer needs a boost.

Premium families get bonus Clover Coins on eligible grown-up boosts. Same purchase price, more Coins landing in the Bank.

• Paid but the Coins have not appeared yet? Do not buy the package again. Check the order confirmation, refresh the Bank once, then tell the Welcome Desk if the Coins are still missing.

1. Open Family Friends.
2. A grown-up sends or accepts the connection.
3. Choose which Adventurers can interact with which connected Adventurers.
4. The grown-up can pause or remove the connection whenever needed.

Kids cannot search a public list of other kids or send connection requests to strangers. Family Friends is only for connections the grown-ups know about and approve.

• Make sure both grown-ups finished approving the connection.
• If two Adventurers still cannot interact, have a grown-up check the permissions for those two Adventurers.

1. Open Adventure Mail.
2. Choose who you want to write to or open an existing conversation.
3. Write your message and send it.
4. Grown-ups can see the family message history and manage the messaging settings.

The Adventure Club can also send announcements to Adventure Mail. Approved Family Friends may be able to interact across connected families when the grown-ups have allowed it.

• Sibling missing from the list? Have a grown-up check whether Sibling Messaging is turned on.
• Someone from a connected family missing? Have a grown-up check the Family Friends permissions.

1. Start at the Front Gate.
2. Choose Cloverbell Commons if you want to start in the middle of the action.
3. Already know your destination? Use the Teleport map or another available travel choice.

You do not have to tour the help pages before you can have fun. The Welcome House is here when you need it, and out of your way when you do not.

• If a place will not open, it may still be locked for that Adventurer or it may not be open in the Club yet.

1. Find the Realm or Adventure offering the Wobble Trek.
2. Choose the Trek or travel path.
3. Follow the adventure prompts and see where you end up.

Wobble Treks are for traveling and adventuring. The Welcome House is just here when you need help figuring something out.

• If a Trek is not available yet, look around the current destination. You may need to finish something first or take a different route.

1. Sign in as the Adventurer who is doing the shopping or trading.
2. Visit Fifi’s to browse eligible digital items.
3. Visit Scrag’s to browse the Trading Post or manage eligible listings.

Fifi’s and Scrag’s are in-Universe shops that use Clover Coins. Real shirts, books, apparel, and other physical merchandise belong in Mega Moo Mall and use grown-up real-money checkout.

• Missing something you own? First make sure you are signed in as the Adventurer who owns it.
• If Scrag will not let you list something, that item may not be Trading Eligible.

1. Go back to Adventurer Sign-In.
2. Choose your Adventurer again.
3. Type the PIN one more time, nice and carefully.
4. If nobody remembers the PIN, have a grown-up open the Family Account and change it.

Your Secret Adventure PIN is not the same thing as the grown-up password. The PIN gets an Adventurer into their part of the Club. The grown-up password and Grown-Up Check protect family controls.

• If the new PIN still will not work, tell a grown-up which Adventurer you were using and what device you were on. The Welcome Desk can take it from there.

1. Make sure you are looking at the right Adventurer Passport or Family Bank.
2. Refresh the page once.
3. Check the Coin or Bank history for the missing Coins.
4. If money was spent, check the order confirmation.
5. Still missing? Ask a grown-up to send the Welcome Desk the details.

The Club keeps a record of Coin moves and paid boosts so the same order should not accidentally be added twice.

• Please do not buy the same Coin package again just because the balance is slow to update. Send the original order information to the Welcome Desk instead.

1. Refresh the page once.
2. Make sure the right Adventurer or grown-up is active.
3. Try the button, game, or action one more time.
4. If you can, remember what you clicked and what happened next.
5. If it is still acting up, ask a grown-up to use the Welcome Desk.

When a grown-up sends a technical Help Request, the Club can include basic page, browser, and device information automatically. That saves you from having to explain a bunch of techy stuff.

• If the page is totally stuck, use the Welcome Desk from another page or device and tell us which page went wonky.